Question 1

Is a dripping faucet an emergency?

Accepted Answer

A dripping faucet is generally not a plumbing emergency, but it's also not something you should ignore indefinitely. It won't cause immediate water damage the way a burst pipe would, but it does have real consequences if left unaddressed.

The most immediate impact is wasted water and higher utility bills. A faucet dripping once per second wastes roughly 3,000 gallons of water per year — that adds up on your Ottawa water bill. Beyond the cost, a persistent drip often signals a worn washer, O-rin

Question 2

How do I stop a pipe from leaking temporarily?

Accepted Answer

A leaking pipe needs immediate attention to prevent water damage, but there are several temporary fixes that can buy you time until a licensed plumber arrives.

Shut Off the Water First

Before anything else, turn off the water supply to the affected area. Most fixtures have a shut-off valve directly underneath or behind them. If you can't isolate the leak, turn off your main water shut-off valve — in Ottawa homes, this is typically in the basement near the front foundation wall.

Temporary Repa

Question 3

What should I do if my basement is flooding?

Accepted Answer

Shut off your main water supply immediately and get everyone out of the flooded area. This is a plumbing emergency that requires immediate action to prevent extensive water damage and potential electrical hazards.

First, ensure safety by turning off electricity to the basement at your main panel if you can do so safely from a dry area. Never enter standing water if electrical outlets, appliances, or the electrical panel could be submerged. If the water is more than a few inches deep or rising q

Question 4

Who do I call for an emergency plumber in Ottawa?

Accepted Answer

For emergency plumbing in Ottawa, call Ottawa Pro Plumbing at our 24/7 emergency line. We provide immediate response for burst pipes, sewer backups, no water situations, and flooding emergencies throughout Ottawa and the surrounding area.

Emergency plumbing situations require immediate professional attention to prevent extensive water damage and health hazards. Common emergencies include burst pipes during Ottawa's harsh winters, main sewer line backups, complete loss of water supply, gas line

Question 5

What do I do if my sewer backs up?

Accepted Answer

Immediately stop using all water in your home and call a licensed plumber for emergency service. Sewer backups are serious health hazards that require professional attention right away.

First, take these immediate safety steps: Turn off electricity to any flooded areas to prevent electrocution risk. Don't walk through sewage water, and keep children and pets away from the contaminated area. If sewage is coming up through floor drains or toilets, avoid using any plumbing fixtures - this includes

Question 6

Should I call a plumber for a small leak?

Accepted Answer

Yes, you should call a plumber for even a small leak. What seems minor can quickly become major water damage, and small leaks often indicate larger problems developing behind walls or under floors.

Small leaks are rarely just small problems. That drip under your kitchen sink or the wet spot on your ceiling represents water going where it shouldn't - and water always finds the path of least resistance. A small leak today can become a burst pipe, rotted floor joists, or mold growth tomorrow. In O

Question 7

How do I shut off the water to my house?

Accepted Answer

Your main water shut-off valve is typically located where the water line enters your house from the street, usually in the basement near the front wall or in a utility room. Turn the valve clockwise (righty-tighty) until it stops - this cuts off all water to your home.

Finding your main shut-off valve is crucial for every homeowner. In Ottawa homes, it's most commonly found in the basement along the foundation wall facing the street, often near your water meter. The valve may be a wheel-style g

Emergencies

Is a dripping faucet an emergency?

How do I stop a pipe from leaking temporarily?

What should I do if my basement is flooding?

Who do I call for an emergency plumber in Ottawa?

What do I do if my sewer backs up?

Should I call a plumber for a small leak?

How do I shut off the water to my house?

Plumbing Problems?
We're Here to Help.

Emergencies

Is a dripping faucet an emergency?

How do I stop a pipe from leaking temporarily?

What should I do if my basement is flooding?

Who do I call for an emergency plumber in Ottawa?

What do I do if my sewer backs up?

Should I call a plumber for a small leak?

How do I shut off the water to my house?

Plumbing Problems?We're Here to Help.

Plumbing Problems?
We're Here to Help.