My basement is flooding with water right now. What do I do first?

Shut off your main water valve immediately - this is located where the water line enters your home, usually near the front foundation wall or utility room. Turn it clockwise to stop all water flow to your house.

Get to safety first. If there's any electrical equipment, outlets, or appliances in the flooded area, do not enter the water. Turn off electricity to the basement at your main electrical panel if you can do so safely from a dry location. If you smell gas or suspect a gas leak, evacuate immediately and call your gas company.

Once the water is shut off and it's safe to enter, try to identify the source of the flooding. Common causes include burst pipes, water heater failure, sump pump malfunction, or sewer backup. If you see sewage or the water is coming up through floor drains, this is a sewer backup emergency - avoid contact with the water as it contains harmful bacteria.

In Ottawa's climate, frozen pipes are a frequent cause of basement flooding, especially during cold snaps when pipes in exterior walls or unheated areas freeze and burst. If this happens during business hours, many plumbing supply stores in Ottawa can help you locate your main shutoff if you're unsure where it is.

Start removing water and valuables if it's safe to do so. Use a wet vacuum, pump, or buckets to remove standing water. Move furniture and belongings to higher ground. Take photos for insurance purposes before cleanup begins.

Call for emergency plumbing service immediately - basement flooding requires professional assessment to prevent structural damage and mold growth. Ottawa Pro Plumbing offers 24/7 emergency service for situations exactly like this. We can identify the source, make emergency repairs, and help prevent further damage to your home.

Time is critical with basement flooding - the longer water sits, the more damage occurs to your foundation, flooring, and belongings.

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